How can I update my email notifications preferences?

To update your email notifications preferences please contact Customer Care at 817-840-3000.

How can I obtain my account number?

Your account number at the top of your monthly billing statement labeled “Account Number”. It’s also included on the Welcome Letter. If you cannot find your account number, please call Innovate at 817-840-3000 and Enter 0 (zero) to speak with a Customer Care Specialist.

Can a co-buyer receive a monthly billing statement?

No.